Draft · pending legal review · not yet in force
Grievance redressal
Version draft 2026-10-12
How to raise a concern or complaint and what happens next.
How to raise a complaint
Write to the grievance officer with your registered email address, the deal or contribution concerned and what went wrong.
What happens next
We acknowledge every complaint, tell you who is handling it, and aim to resolve it promptly. If we need more time we will tell you why.
Contact
The grievance officer's name, email address and postal address will be published here before launch.